Legal
Refund Policy
We want you satisfied with your eSIM. Because eSIMs are digital products delivered instantly, refunds are limited to the cases below.
Last Updated: July 4, 2026
You're eligible if
- Activation fails due to our error and the eSIM won't activate within 24 hours of purchase.
- Coverage is missing — the provider's network is completely unavailable in the advertised destination (not slow or spotty service).
- Your device is incompatible and we failed to warn you before purchase.
- You were charged twice for the same order by accident.
You're not eligible if
- The eSIM has been activated or used, even partially.
- Your travel plans changed or you didn't take the trip.
- The issue stems from user error (incorrect setup, unsupported device you selected).
- The plan's validity period has expired.
- Service was slower or patchier than expected, but not completely unavailable.
How to request a refund
- 1
Email us
Email support@esimtrip.com with your order number and a description of the issue within 7 days of purchase.
- 2
We review
We'll review your request within 1–3 business days.
- 3
Get refunded
Approved refunds return to your original payment method within 5–10 business days.
Good to know
- Contact us before disputing with your bank — we resolve most cases within one business day and can often reissue a working profile.
- In some cases we may offer store credit or a replacement eSIM in place of a monetary refund.
- If your request is denied, you can ask to escalate to a senior agent within 14 days.
Questions about a refund?
Reach out with your order number and we'll take it from there.
Email support@esimtrip.com© 2026 eSim Trip. All rights reserved.