Refund Policy
Last Updated: April 19, 2026
We want you to be satisfied with your eSIM purchase. Read below to understand when refunds are available.
Eligible for Refund
- Activation failure – eSIM won't activate within 24 hours due to our error.
- No coverage – Provider's network is completely missing in advertised destination (reported within 48 hours).
- Duplicate charge – Accidental duplicate purchase within 5 minutes.
- Device incompatibility – Your device is technically incompatible and we didn't warn you (request within 24 hours).
Not Eligible
- eSIM already activated or used (even partially)
- Change of travel plans or you didn't travel
- User error (wrong setup, unsupported device)
- Expired plan (validity period passed)
- Slow speeds or spotty coverage (not complete lack of service)
Refund Process
- Contact support@esimtrip.com with your order number and issue details.
- We'll review within 1-3 business days.
- Approved refunds go back to your original payment method (Stripe) within 5-10 business days.
Important Notes
- Refund requests must be submitted within 7 days of purchase for activation issues, or 48 hours for coverage/compatibility.
- We may offer store credit instead of a monetary refund in some cases.
- If your request is denied, you may escalate to a senior agent within 14 days.
Questions? Email support@esimtrip.com with your order number.
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