Loading page
Last updated: 20 November 2025
At esimtrip.com, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we handle, and protect your data when you use our eSIM marketplace. By using our service, you agree to the collection and use of information in accordance with this policy.
When you create an account or make a purchase, we store information such as your email address, phone number, and a payment reference from Stripe (the last four digits of your card and a transaction ID). We never receive or store your full card number. This information is necessary to process your orders and deliver eSIM plans.
We record transaction details including purchase amounts, payment methods (card via Stripe), and order status and conditions. This data is stored securely and used for order fulfillment and customer support.
We Use Google Analytics which may collect technical information about your device and browser following Google Standard Guidelines. This helps us improve our service and ensure security.
We use your information to process orders, deliver eSIM plans, and provide customer support. Your email is used to send order confirmations and eSIM and Order Invoice.
We analyze usage patterns and transaction data to improve our platform, develop new features, and enhance user experience. This analysis is done on aggregated, anonymized data.
All important data are encrypted in transit using SSL/TLS protocols. Payment information is processed securely through card payments.
Access to user account information is restricted to authorized support. We implement strict access controls and authentication measures.
Payments are processed by Stripe, a PCI-DSS Level 1 certified provider. Card details are entered on Stripe's own checkout page over an encrypted connection and are never transmitted through our servers.
We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems.
You have the right to access your personal information and request a copy of your data in a portable format. Contact us at [email protected] to exercise this right.
You can update or correct your account information at any time through your account settings or by contacting our support team.
You may request deletion of your personal information, subject to legal and operational requirements. Note that any information regarding the account will Be Terminated.
We use essential cookies to enable core functionality such as authentication, security, and shopping cart management. These cookies are necessary for the site to function.
We use analytics cookies to understand how visitors interact with our site. This helps us improve user experience and site performance. You can disable these through your browser settings.
During checkout, Stripe sets its own cookies to process the payment and detect fraud. These are managed by Stripe and are subject to their privacy policy.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are retained for accounting and legal purposes.
Your Account information Are Restricted To Yourself. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service after changes become effective constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or our data practices, please contact us: