Privacy Policy - eSim Trip

At eSIM Trip, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our eSIM marketplace.

Information We Collect

Personal Information

When you create an account or make a purchase, we collect your name, email address, phone number, and billing address. This information is necessary to process your orders and deliver eSIM plans.

Payment Information

Payment processing is handled securely by Stripe. We do not store full credit card details on our servers. Stripe may collect your card number, expiration date, and CVV, which are encrypted and tokenized.

Transaction Data

We record transaction details including purchase amounts, payment method, order status, and date/time. This data is stored securely and used for order fulfillment and customer support.

Technical Information

We use Google Analytics which may collect your IP address, browser type, device information, and pages visited. This helps us improve our service and ensure security.

How We Use Your Information

Process orders and deliver eSIM plans
Send order confirmations, invoices, and support communications
Provide customer support and handle refunds
Analyze usage patterns to improve our platform (using aggregated, anonymized data)
Detect and prevent fraud or security threats
Comply with legal obligations (tax, accounting, anti-fraud)
Send marketing emails only if you opt in (you can unsubscribe anytime)

Legal bases: contract performance (to deliver eSIMs), legitimate interests (analytics, security, marketing), and compliance with legal obligations.

Data Security

Encryption

All data transmitted between your browser and our servers is encrypted using SSL/TLS. Payment information is processed directly by Stripe using PCI-compliant encryption.

Access Controls

Access to personal data is restricted to authorized personnel who need it to perform their duties. We use strong authentication and logging.

Regular Audits

We conduct regular security audits and vulnerability assessments to protect against data breaches.

Your Rights

Access & Portability

You have the right to access your personal information and request a copy of your data in a portable format. Contact us at support@esimtrip.com to exercise this right.

Correction

You can update or correct your account information at any time through your account settings or by contacting our support team.

Deletion

You may request deletion of your personal information, subject to legal and operational requirements (e.g., we must retain transaction records for tax purposes).

Opt-out of Marketing

You can unsubscribe from marketing emails by clicking the link in any email or contacting support.

Cookies & Third-Party Services

Essential Cookies

We use essential cookies to enable core functionality such as authentication, security, and shopping cart management. These cookies are necessary for the site to function.

Analytics Cookies

We use Google Analytics to understand how visitors interact with our site. You can disable analytics cookies through your browser settings.

Stripe (Payment Processor)

When you make a payment, your payment details are sent directly to Stripe. We never see your full card number. Stripe’s privacy policy applies to their handling of your data.

Additional Information

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations (e.g., tax records for 7 years), resolve disputes, and enforce our agreements.

International Data Transfers

Our servers are located in [your country/region]. If you access our service from outside that region, your data may be transferred internationally. We implement appropriate safeguards (e.g., standard contractual clauses) to protect your data.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use after changes constitutes acceptance.

Questions About Privacy?

If you have any questions about this Privacy Policy or our data practices, please contact us:

support@esimtrip.com