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Last updated: 8 October 2026
At esimtrip.com, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use and protect data when you use our eSIM marketplace. Core processing needed to provide the service is separate from optional analytics: where consent is required, we ask for it explicitly and you can withdraw it later.
When you create an account or make a purchase, we store information such as your email address, phone number, and a payment reference from Stripe (the last four digits of your card and a transaction ID). We never receive or store your full card number. This information is necessary to process your orders and deliver eSIM plans.
We record transaction details including purchase amounts, payment methods (card via Stripe), and order status and conditions. This data is stored securely and used for order fulfillment and customer support.
If you choose to allow analytics, Google Analytics may collect technical information about your browser, device and how you use the site. Analytics remains disabled until you provide consent, and advertising signals are disabled in our site configuration.
We use your information to process orders, deliver eSIM plans, and provide customer support. Your email is used to send order confirmations and eSIM and Order Invoice.
Where you have allowed analytics, we use usage measurements to understand how the platform performs and where the experience can be improved. Operational and transaction data may also be used when necessary to provide, secure and support the service.
All important data are encrypted in transit using SSL/TLS protocols. Payment information is processed securely through card payments.
Access to user account information is restricted to authorized support. We implement strict access controls and authentication measures.
Payments are processed by Stripe, a PCI-DSS Level 1 certified provider. Card details are entered on Stripe's own checkout page over an encrypted connection and are never transmitted through our servers.
We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems.
You have the right to access your personal information and request a copy of your data in a portable format. Contact us at [email protected] to exercise this right.
You can update or correct your account information at any time through your account settings or by contacting our support team.
You may request deletion of your personal information, subject to legal and operational requirements. Note that any information regarding the account will Be Terminated.
We use browser storage that is necessary to provide requested functionality such as authentication, security, shopping cart state, interface preferences and remembering your privacy choice. This storage is not used for advertising.
Google Analytics is optional. We do not load it until you allow analytics through the consent banner or Cookie settings. You can reject it on the first layer and withdraw consent later from Cookie settings in the footer without losing access to core services.
During checkout, Stripe sets its own cookies to process the payment and detect fraud. These are managed by Stripe and are subject to their privacy policy.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are retained for accounting and legal purposes.
Your Account information Are Restricted To Yourself. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.
We may update this Privacy Policy from time to time. We will identify material changes by updating the date on this page and, where appropriate, provide an additional notice. If a change requires a new consent choice for optional processing, we will ask for that consent again rather than treating continued use as consent.
If you have any questions about this Privacy Policy or our data practices, please contact us: